Clear guidelines for educational license refunds and cancellations
📋 Policy Summary
Stock Wise educational licenses are generally non-refundable to ensure sustainable service delivery. However, we provide specific exceptions and a satisfaction guarantee for educational institutions.
✅ 14-Day Satisfaction Guarantee
Full Refund Available
Schools may request a full refund within the first 14 days of their license term if Stock Wise does not meet their educational needs.
Requirements for 14-Day Refund:
- • Request must be made within 14 calendar days of license start
- • Usage must not exceed 25% of licensed student accounts
- • Written reason must be provided for educational mismatch
- • All student accounts must be deactivated upon refund
🔧 Technical Failure Refunds
Service Interruption Protection
If Stock Wise experiences technical failures that prevent access for 30+ consecutive days due to issues on our end, schools are entitled to a pro-rated refund.
Technical Refund Process:
- • Automatic notification sent after 30-day outage
- • Pro-rated refund calculated from outage start date
- • Refund processed within 10 business days
- • Service restoration prioritized over refund processing
❌ Non-Refundable Situations
No Refunds for:
- • Changes in school curriculum or educational priorities
- • Budget cuts or administrative decisions unrelated to service quality
- • Unused licenses due to lower-than-expected student enrollment
- • Teacher departure or staffing changes
- • School district policy changes
- • Partial academic year terminations after 14-day period
- • License violations or Terms of Service breaches
📝 How to Request a Refund
Email: schools@stockwise.app
Phone: 1-800-STOCKWISE
Include your license number, school name, and reason for refund request.
Response time: 2 business days
Processing time: 5-10 business days
Refunds processed to original payment method when possible.
💡 Before Requesting a Refund
Our education team is committed to your success. Consider these alternatives:
- • Additional Training: Free teacher workshops and curriculum guides
- • Usage Adjustment: Modify license count to better match enrollment
- • Implementation Support: One-on-one setup assistance
- • Custom Solutions: Tailored features for your specific needs
Questions About Refunds?
Contact our dedicated education support team at schools@stockwise.app or 1-800-STOCKWISE. We're here Monday-Friday, 8am-6pm EST to help resolve any concerns before considering a refund.
