School Support Center
Dedicated support for educators using Stock Wise in the classroom. We're here to ensure your students have the best learning experience possible.
Included with all school licenses
- Email support within 24 hours
- Getting started guide and tutorials
- Basic troubleshooting assistance
- Account setup and user management help
For districts with 500+ students
- Email support within 4 hours
- Priority phone support
- Dedicated onboarding specialist
- Custom training sessions for teachers
- Integration assistance
For large districts with 1,000+ students
- Email support within 2 hours
- Dedicated account manager
- Live chat support
- Custom curriculum alignment
- On-site training options
- 24/7 emergency technical support
Phone Support
Priority and Premium customers only
Student Login Problems
CommonCheck that student emails are correctly formatted and accounts are activated. Use the bulk user management tool in your teacher dashboard.
Simulator Not Loading
TechnicalEnsure students have Pro access activated. Check browser compatibility (Chrome, Firefox, Safari supported). Clear browser cache if needed.
Quiz Results Not Saving
CriticalVerify internet connection stability. If issue persists, contact support with specific student email and quiz name.
We Promise:
- Response within stated timeframes
- 99.9% uptime guarantee
- Dedicated education specialists
- Free onboarding and training
Business Hours:
Email Support: 24/7
Phone Support: M-F, 8am-6pm EST
Live Chat: M-F, 9am-5pm EST
Emergency Support: Critical issues affecting student access are handled 24/7 for Premium customers.
